Real Sound Odisha ("we", "us", "our") operates realsound.in as an informational catalog of professional audio equipment and systems we supply as an authorized systems integrator. This Privacy Policy explains what information we may receive when you use our website, how we use it, and the choices available to you.
Information you provide directly: when you contact us through our Contact page, submit an inquiry, or communicate with us through WhatsApp, email, or phone, you may choose to provide information such as your name, email address, phone number, project details, product interests, or other information you include in your message.
Technical and usage information: our website and hosting infrastructure may process limited technical information required to operate, secure, and improve the site, such as browser type, device information, pages requested, approximate usage activity, and search or filter interactions.
We only request information that is reasonably relevant to the purpose for which you provide it. You are not required to provide additional personal information simply to browse the public product catalog.
To respond to product inquiries, consultation requests, and quotation requests.
To communicate with you about the product, project, or service you have asked about.
To operate, maintain, secure, and troubleshoot the website and its underlying systems.
To understand how visitors use our catalog and improve product discovery, search, navigation, and filtering.
To comply with applicable legal obligations and protect our rights, website, users, and systems.
Our public website is not designed around advertising or cross-site tracking cookies. We may use limited cookies or browser storage where reasonably necessary to provide functionality, maintain preferences, operate the website, or support security.
For example, the website may use browser session storage to remember a temporary user preference for the site's optional audio experience. This is not used for advertising or to sell personal information.
Our protected administration area uses authentication-related cookies to maintain a secure signed-in session for authorized administrators. These cookies are used for authentication and security rather than advertising.
Because technologies and services used by the website may change over time, this policy may be updated when our use of cookies or browser storage changes materially.
We use third-party infrastructure and services to operate the website, including hosting, database and authentication infrastructure, and communication services.
Our website uses Supabase infrastructure for parts of its database and authentication functionality. Authentication-related information may therefore be processed by Supabase as part of providing that service.
When you choose to contact us through WhatsApp, you are using WhatsApp's platform and your communication is then subject to WhatsApp's own terms and privacy policy.
Third-party service providers may process technical or inquiry-related information on our behalf where necessary to provide the website or respond to your request. We do not authorize these services to use your information for our own unrelated advertising purposes.
We do not sell your personal information.
We may share information you provide with the relevant Real Sound Odisha team member or service provider handling your inquiry, such as sales, technical, engineering, or support personnel.
Where necessary for fulfilling an inquiry, product support, warranty coordination, installation, or related service, relevant information may also be shared with the applicable equipment brand, manufacturer, distributor, or service partner.
We may also disclose information where reasonably necessary to comply with applicable law, legal process, or a valid governmental or regulatory request.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to respond to your inquiry, maintain business and service records, resolve disputes, protect our systems, or comply with applicable legal obligations.
When personal information is no longer reasonably required for these purposes, we may delete it, anonymize it, or otherwise dispose of it in accordance with our operational and legal requirements.
We take reasonable technical and organizational measures to protect the information we handle from unauthorized access, misuse, alteration, disclosure, or loss.
No method of transmitting or storing information over the internet is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.
Subject to applicable law, you may have rights relating to your personal information, including requesting access to information we hold about you, asking us to correct inaccurate information, requesting deletion where applicable, and raising a grievance regarding our handling of your information.
Where processing is based on consent and applicable law gives you a right to withdraw that consent, you may request withdrawal through the contact details provided below. Withdrawal of consent does not affect processing that was already carried out lawfully before withdrawal or processing that we are otherwise permitted or required to continue under applicable law.
Our website is intended for general audiences and is not specifically directed at children. We do not knowingly request personal information from children for purposes unrelated to providing the services or information available through the website.
We may update this Privacy Policy from time to time as our website, services, technology, or legal obligations change. The "last updated" date shown above indicates the most recent revision. We encourage you to review this page periodically for important changes.
For privacy questions, requests, or grievances relating to your personal information, please contact Real Sound Odisha through our Contact page or using the phone and email details provided on the website.